Privacy Policy & ToS

Last updated: Feb 2025

1. Introduction
Ayla CX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you interact with our services. By using our website and services, you consent to the practices described herein.

2. Data We Collect
We collect and process the following data:

• Personal Information: Name, email address, phone number, and business details when you contact us or submit inquiries.

• Technical Data: IP address, browser type, and website usage data through cookies and analytics tools.

• Communication Data: Any information provided during calls, emails, or messages with us.

3. How We Use Your Data
We use your data to:

• Provide and improve our contact center services.

• Respond to inquiries and support requests.

• Send important updates or promotional materials (with consent).

• Ensure security and prevent fraud.

4. Data Sharing & Third Parties
We do not sell your personal data. We may share data with trusted third parties such as:

• Service providers (e.g., cloud hosting, payment processors).

• Legal authorities if required by law.

• Business partners in case of a merger or acquisition.

5. Data Retention & Security
We retain your data only as long as necessary for business or legal purposes. We implement industry-standard security measures to protect your data from unauthorized access.

6. Your Rights (GDPR Compliance)
As a UK-based business, we comply with GDPR. You have the right to:

• Access, correct, or delete your personal data.

• Withdraw consent for marketing communications.

• Request data portability or restriction of processing.
  To exercise these rights, email us at support@aylacx.com

7. Cookies & Tracking Technologies
We use cookies to enhance user experience and analyze website traffic. You can manage cookie settings in your browser.

8. Updates to This Policy
We may update this Privacy Policy as needed. Significant changes will be communicated via our website.

9. Contact Us
If you have questions about this policy, contact us at:
Email: support@aylacx.com
Phone: +44 20 8044 7208

Last updated: Feb 2025

1. Acceptance of Terms
By using Ayla CX's services, you agree to these Terms of Service. If you do not agree, please do not use our services.

2. Services Provided
We offer cloud-based contact center solutions tailored to small businesses. Our services are provided "as is" and may change over time.

3. User Responsibilities

• You agree to use our services lawfully and ethically.

• You are responsible for ensuring your systems meet the technical requirements for our solutions.

• You must not misuse, disrupt, or attempt to hack our services.

4. Payment & Billing

• Fees for services will be clearly stated in agreements or invoices.

• Payments must be made on time; failure to do so may result in service suspension.

• All fees are non-refundable unless otherwise stated.

5. Limitation of Liability
We are not responsible for:

• Service disruptions due to third-party providers (e.g., internet or telecom failures).

• Losses incurred from improper use of our services.

• Indirect, incidental, or consequential damages.

6. Intellectual Property
All content, branding, and software used in our services are owned by Ayla CX. You may not reproduce or distribute any part of our services without permission.

7. Termination of Services
We reserve the right to terminate services if you violate these terms. You may also terminate services by providing written notice.

8. Changes to These Terms
We may update these Terms of Service from time to time. Continued use of our services after changes means you accept the new terms.

9. Governing Law
These terms are governed by UK law. Any disputes will be handled in UK courts.

10. Contact Us
For any questions regarding these terms, contact us at:
Email: support@aylacx.com
Phone: +44 20 8044 7208