Frequently Asked Questions

A cloud contact center is a virtual customer service system that allows businesses to handle calls, messages, and emails from anywhere—without needing expensive hardware. It runs entirely online, so you can manage customer interactions from your computer or mobile device. 

No! You only need a stable internet connection and a device like a laptop, tablet, or smartphone. No expensive hardware is required. 

Unlike traditional phone systems that take weeks or months, a cloud contact center can be set up in days—sometimes even within hours, depending on your needs. 

Yes! You can port your existing number to a cloud contact center, so your customers won’t have to remember a new one. 

No, it’s actually cheaper than a traditional phone system because:

• You don’t need physical hardware or installation.

• You only pay for what you use (no large upfront costs).

• You reduce missed calls, leading to more sales.

Missed calls don’t have to mean lost customers. With Ayla CX, you can:

• Set up voicemail-to-email so you never miss a message.

• Offer an auto-responder that informs customers when you’ll call back.

• Route calls to another team member if you’re unavailable.

Yes! A cloud contact center lets you take calls and respond to messages from your smartphone, so you’re always connected—even when you’re on the go. 

Absolutely! Many small businesses operate remotely, and a cloud contact center ensures you can stay professional and accessible no matter where you work from.